1. Satisfaction Guarantee
CS2 Gaming Hub offers a 100% satisfaction guarantee on all our premium digital products and services. If you're not completely satisfied with the quality or content of any item you've purchased, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services within the timeframes specified below.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Content that does not meet our quality standards
- Technical Problems: Digital products that cannot be accessed or used due to technical issues on our end
- Incorrect Items: Products that are materially different from what was described at the time of purchase
- Duplicate Charges: If you were charged multiple times for the same purchase
- General Dissatisfaction: If you are unhappy with a product for any reason (within the specified timeframe)
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for one-time digital product purchases
- 30 days of purchase for annual subscription plans
- 7 days of purchase for monthly subscription plans
- 48 hours of purchase for time-sensitive content (such as tournament predictions or limited-time guides)
We strongly recommend that you review your purchase as soon as possible to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@cs2gaminghub.com, by phone at +44 830 615 0835, or through the "Contact" page on our website.
- Provide Order Details: Include your order number, the product(s) you're unsatisfied with, and the reason for your refund request.
- Documentation: If applicable, provide screenshots or other evidence of the issue you're experiencing.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 3-5 business days of receiving your request.
5. Refund Processing
Once your refund is approved, we will process it as follows:
- Refunds will be issued to the original payment method used for the purchase
- Processing time may vary depending on your payment provider:
- Credit/debit card refunds typically appear within 5-10 business days
- PayPal refunds typically appear within 1-3 business days
- Bank transfers may take 5-7 business days
- You will receive an email confirmation when your refund has been processed
6. Exceptions and Non-Refundable Items
The following items are generally not eligible for refunds:
- Products where a significant portion of the content has been accessed or downloaded
- Products purchased more than 14 days ago (except as noted in the timeframe section)
- Special promotional offers clearly marked as non-refundable
- Customized or personalized services that have already been delivered
- Products where the refund is requested due to incompatibility with your device or system, when system requirements were clearly stated at the time of purchase
However, we evaluate each case individually and may make exceptions based on the specific circumstances.
7. Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time from your account settings or by contacting customer service
- Cancellation will take effect at the end of your current billing period
- No partial refunds will be issued for the unused portion of your current billing period unless there are extenuating circumstances
- If you cancel within the refund timeframe specified above, you may be eligible for a full refund
- Annual subscriptions canceled after the initial 30-day period may be eligible for a prorated refund at our discretion
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: support@cs2gaminghub.com
- Phone: +44 830 615 0835
- Mail: 75 Scott Ranch, Yvetteport, HA3 7SF
We are committed to fair treatment of all our customers and will make every reasonable effort to resolve any issues to your satisfaction.